Sub Navigation system
- 1. The Independent Police Complaints Commission and the new complaints system
- 2. The ethos of the new police complaints system
- 3. Setting and monitoring standards
- 4. Application of the guidance
- 5. How the police can make the complaints system work better
- Appendix A - Referral of complaints and conduct matters to the IPCC: definitions
- Appendix B - Checklist for referrals by the police to the IPCC
- Appendix C - Dispensations and discontinuances: checklist of information
- Appendix D - Police complaints data standards
- Operational Advice Notes
Homepage
WELCOME!
The IPCC wants to see good customer service right at the heart of the police complaints system and confident handling of complaints by police at local level. That's where we can make a real difference to community confidence.
This Guidance is one step towards making the complaints system work better for everyone.
REVIEW OF STATUTORY GUIDANCE
We are starting a review of this Guidance, which will conclude in 2008. If you think the Guidance needs to be changed in any way or there is anything which should be added or removed, please contact us using the link at the bottom of the page, with the details. We will then look at this in the course of our review.
Links
- Association of Chief Police Officers
- Association of Police Authorities
- BBC
- British Association for Women in Policing
- Centrex
- Crown Prosecution Service
- Gay Police Association
- HM Inspectorate of Constabulary
- Home Office
- IPCC Web site
- National Black Police Association
- Police Federation
- Special Constabulary
- The Police Superintendents' Association of England and Wales
- UK Police Service Portal
- Unison