Resolving

The 'resolving' chapter focuses on the two main ways in which complaints and other matters are handled through to their resolution - Local Resolution and investigation.

The chapter also deals with the discontinuance of investigations that have already begun.

A specific section in this chapter addresses the duties of communication with complainants, officers and police staff and with interested parties while a complaint investigation is under way.

• Principles
• Local Resolution
• Applications for Local Resolution
• Appeals following Local Resolution
• Investigations
• Terms of reference
• Suspended investigations
• Investigating complaints and discriminatory behaviour
• Resources in investigations
• Health and Safety Executive
• Involving CPS during investigation
• Previous convictions on Police National Computer
• Investigation reviews
• Investigation report
• Appeals to IPCC about outcome of local or supervised investigation
• Discontinuance
• Grounds for discontinuance
• The complainant agrees to local resolution
• Vexatious, oppressive or an abuse of procedure
• Repetitious
• Not reasonably practicable to proceed with investigation
• Partial discontinuances
• How is a discontinuance different from a dispensation?
• Discontinuances: information checklist
• Communication
• Statements

PDF version of the Resolving chapter of the statutory guidance website (261kb)