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Initial handling
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Resolving
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Outcome
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Monitoring and development
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Annexes
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1-7 Principles - Access
8-41 The definition of a complaint (Police Reform Act)
42-46 Definition of a recordable conduct matter
47 Definition of a DSI matter
48-60 Providing effective means for the public to make complaints
61-65 Ensuring a diverse approach
66-78 Complainants requiring additional assistance
79 Engaging with the community
Initial handling
80-89 Principles
90-132 Recording a complaint, a recordable conduct matter or a death or serious injury (DSI) matter
133 - 136 Appeals against non-recording
137 - 162 Initial action upon recording a complaint
163 - 196 Dispensation
197 - 237 Referrals to the IPCC
238 - 246 IPCC mode of investigation decisions
Resolving
248-259 Principles
260-287 Local Resolution
288-291 Applications for local resolution
292-295 Appeals following local resolution
296-318 Investigations
319-330 Terms of reference
331-342 Suspended investigations
343-345 Investigating complaints and allegations of discriminatory behaviour
346 Resources in IPCC investigations
347-348 Liaison with Health and Safety Executive (HSE)
349-350 Involving the CPS during the investigation
351 Details of previous convictions on the Police National Computer
352 Investigation reviews
353-357 The investigation report
358 Appeals to the IPCC about the outcome of a local or supervised investigation
359-360 Discontinuance
361-364 Grounds for discontinuance
365-368 The complainant agrees to local resolution
369-374 The complaint or conduct matter is vexatious, oppressive or an abuse of procedure
375-377 The complaint or conduct matter is repetitious
378-380 It is not reasonably practicable to proceed with the investigation
381 Partial discontinuances
382-384 How is a discontinuance different from a dispensation?
385-389 Discontinuances: information checklist
390-417 Communication
415-417 Statements
Outcome
418-422 Principles
423-424 Complaint findings and outcomes
425-430 Explanation
431-453 Upholding/not upholding a complaint
454-481 Conduct outcomes
482-483 Crime outcomes
484-486 Death or serious injury investigation outcomes
487-496 Learning outcomes
497-505 Effective implementation
506-509 Inquests
510-524 Appeals to the IPCC against investigation outcomes
525-543 Communication
544-548 Prosecution decisions and criminal trials
549-556 Disclosure where misconduct proceedings are in prospect
557-559 Conditions for disclosure
560-570 Inquests and disclosure
571-575 Consultation with those affected by disclosure
576-577 Recording decisions not to disclose information
Monitoring and development
578 Principles
579-581 Practical guidance
582-587 The police complaints system performance framework
588-589 Data collection and research
590-601 Capturing, disseminating and acting upon learning
602 The role of HMIC
603-605 Ensuring quality
606-607 Measuring satisfaction
608-609 Developing innovation and good practice
610 Maintaining links with local communities
Annexes
Annex A - Guidance recording complaints under PRA 2002
A1-A24 Definitions
Measuring timeliness of complaint activity
A30-A58 Common issues in recording
A59-A60 Definitions of allegation categories and link to standards of professional behaviour
Annex B - Dealing with allegations of discriminatory behaviour
B1-B13 Introduction
B14-B18 Legal and decision making framework
B19-B22 Operational policing
B23-B28 Defining discrimination
B29-B40 The diversity strands
B41-B64 Protection at work
B65-B66 Standard of proof
B67-B85 Handling allegations of discriminatory behaviour
B86-B94 IPCC referrals
B95-B104 Using local resolution
B105-B107 Aims of an investigation
B108-B117 Terms of reference
B118-B128 Complainants statement
B129-B135 Language
B136-B143 Collecting evidence
B144-B161 Witness statements
B162-B170 Independent advice
B171-184 Reaching conclusions
B185-B191 Proportionality
B192-B204 Outcomes
B205-B210 Implementing these guidelines
B211 Appeals
Summary of guidelines
Annex C - The harm test
C1-C13 The harm test
C14-C17 Reducing harm by redaction
C18-C23 Public benefit in communicating information
C24-C26 Applying the harm test in practice
C27-C29 Disclosure in the course of proceedings
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