Sub Navigation system
- 1. The Independent Police Complaints Commission and the new complaints system
- 2. The ethos of the new police complaints system
- 3. Setting and monitoring standards
- 4. Application of the guidance
- 5. How the police can make the complaints system work better
- Appendix A - Referral of complaints and conduct matters to the IPCC: definitions
- Appendix B - Checklist for referrals by the police to the IPCC
- Appendix C - Dispensations and discontinuances: checklist of information
- Appendix D - Police complaints data standards
- Operational Advice Notes
Some tips about searching
Use the search form above to search the guidance. You can search using a keyword and you can narrow your search to specific chapters using the drop down list.
Listed below are some tips for better search results.
- Choose Words Carefully
- Use specific words to describe exactly what you're looking for. More general terms will give a larger number of results, so try to narrow your search. For example:
- try: "timescales for response" instead of "response"
- use: "local resolution" instead of "local"
- Make sure to watch for words with more than one meaning. If you're looking for information on specific types complaints, make sure you specify "sexual harassment complaints" or "racial discrimination complaints."
